Legal Notice
LASER SHARP GIFTS – WEBSITE POLICIES
Website: lasersharpgifts.co.uk
Email: orders@lasersharpgifts.co.uk
Address: 21 Lyndhurst Avenue, Blackpool, Lancashire, FY4 3AX
Last updated: 27 August 2026
PRIVACY POLICY
Laser Sharp Gifts respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit lasersharpgifts.co.uk, place an order, upload photographs or other personalisation content, contact us or otherwise interact with our business.
1. Who We Are
Laser Sharp Gifts is responsible for the personal information collected through this website.
Laser Sharp Gifts
21 Lyndhurst Avenue
Blackpool
Lancashire
FY4 3AX
Email: orders@lasersharpgifts.co.uk
Website: lasersharpgifts.co.uk
2. Information We Collect
We may collect:
Your name
Billing and delivery addresses
Email address
Telephone number
Order information
Products purchased
Personalisation instructions
Names, dates and messages supplied for engraving
Photographs uploaded for personalised products
Communications between you and Laser Sharp Gifts
Payment and transaction information
IP address
Browser and device information
Website usage information
Cookie information
3. Photographs and Personalisation Content
Many of our products are personalised using photographs, names, dates, messages or other information supplied by you.
We may process this information to:
Review your photograph
Crop or resize an image
Adjust brightness, contrast or layout
Convert an image into suitable engraving artwork
Manufacture your personalised product
Deal with replacements or production issues
Photographs supplied for personalisation will not be sold to third parties.
We will not use customer photographs for advertising, social media or promotional purposes without permission.
Uploaded photographs and production artwork are retained only for as long as reasonably necessary to fulfil the order and deal with customer service, replacement or production issues.
4. How We Use Your Information
We may use your personal information to:
Process and fulfil orders
Produce personalised products
Take and confirm payment
Arrange delivery
Send order confirmations
Provide dispatch and delivery information
Respond to enquiries
Deal with complaints, returns and replacements
Prevent fraud
Maintain accounting and tax records
Protect our website and business
Improve our website and services
Send marketing communications where permitted
5. Our Lawful Bases
Depending on the circumstances, we process information because:
It is necessary to fulfil our contract with you
We have a legal obligation
We have a legitimate business interest
You have given consent
For example, we require your name, address and order information to manufacture and deliver products you purchase from us.
6. Payments
Payments may be processed by third-party payment providers.
Laser Sharp Gifts does not normally receive or store your complete debit or credit card details.
We may receive transaction information such as:
Amount paid
Payment status
Payment method
Transaction reference
7. Sharing Your Information
We may share information where necessary with trusted providers including:
Website and ecommerce providers
Payment processors
Banks
Postal and courier companies
Email providers
Website and IT support providers
Analytics providers
Accountants and professional advisers
Government, regulatory or law-enforcement authorities where legally required
We do not sell your personal information.
8. Delivery Information
To deliver your order, we may provide a postal or courier company with information including:
Recipient name
Delivery address
Email address
Telephone number
Delivery instructions
9. International Transfers
Some technology, payment, hosting or cloud service providers may process information outside the United Kingdom.
Where this happens, appropriate data-protection safeguards will be used where required by law.
10. How Long We Keep Information
We retain information only for as long as reasonably necessary.
Order, payment and accounting records may generally be retained for up to six years where needed for tax, accounting or legal purposes.
Customer correspondence may be retained for as long as necessary to resolve an enquiry or dispute.
Uploaded photographs and engraving artwork are kept only for as long as reasonably necessary to manufacture your order and deal with relevant after-sales issues.
Marketing information is retained until you unsubscribe, withdraw consent or it is no longer required.
11. Marketing
Where permitted, we may send you information about products, offers or promotions.
You can unsubscribe from marketing at any time.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an existing order.
12. Cookies
Our website uses cookies and similar technologies.
Strictly necessary cookies may be required for:
Shopping baskets
Checkout
Website security
Customer accounts
Cookie preferences
Other cookies may be used for analytics, functionality or advertising.
Where consent is required, non-essential cookies should not be activated until you have made your choice.
13. Your Rights
Depending on the circumstances, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing
Request transfer of certain information
Withdraw consent
Object to direct marketing
To exercise your rights, contact:
14. Security
We take reasonable technical and organisational measures to protect customer information from loss, unauthorised access, misuse, alteration or disclosure.
No internet-based service can guarantee absolute security.
15. Children's Information
Our website is intended for customers capable of entering into a purchase contract.
Photographs supplied for personalised products may contain children. Such photographs are processed only for producing and fulfilling the requested personalised order unless separately agreed.
16. Complaints
If you are unhappy with the way we have handled your personal information, please contact us first at:
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
TERMS & CONDITIONS
These Terms and Conditions apply to purchases made through lasersharpgifts.co.uk.
By placing an order, you agree to these Terms and Conditions.
1. About Us
Laser Sharp Gifts
21 Lyndhurst Avenue
Blackpool
Lancashire
FY4 3AX
Email: orders@lasersharpgifts.co.uk
Website: lasersharpgifts.co.uk
2. Products
Laser Sharp Gifts supplies personalised and non-personalised gifts, including laser-engraved products.
We make every reasonable effort to describe and photograph our products accurately.
Colours and appearance can vary depending on photography, lighting and your screen.
3. Natural Materials
Many of our products are manufactured from natural materials including slate and wood.
Variations in:
Colour
Grain
Texture
Thickness
Edges
Surface markings
are natural characteristics and make each product unique.
Reasonable natural variations are not considered manufacturing faults.
4. Personalisation
Customers are responsible for checking all information supplied when ordering.
Please carefully check:
Names
Dates
Spelling
Messages
Photographs
Design options
Personalisation instructions
We reproduce customer-supplied wording as submitted.
If you discover a mistake after placing an order, contact us immediately at orders@lasersharpgifts.co.uk.
If production has not started, we will try to amend the order.
Once engraving or manufacture has begun, changes may not be possible.
5. Photograph Quality
The quality of photo engraving depends on the original photograph.
For the best results, photographs should be:
Clear
Well lit
In focus
High resolution
Free from excessive shadows
Large enough to show the main subject clearly
Photographs may be cropped, resized, converted to monochrome, enhanced or otherwise adjusted to produce suitable engraving artwork.
Laser engraving is not the same as photographic printing. The finished engraved image will naturally have different tones, shading and detail from the original photograph.
6. Rights to Uploaded Content
By uploading a photograph, design, logo or other content, you confirm that you have the necessary rights or permission to use it for the product ordered.
You remain responsible for content supplied by you.
We reserve the right to refuse material that we reasonably believe is unlawful or infringes another person's rights.
7. Placing an Order
By submitting an order, you are offering to purchase the selected products.
An order is accepted when we confirm it and begin processing it.
We may refuse or cancel an order where:
Payment cannot be authorised
A product is unavailable
An obvious pricing error has occurred
The requested design cannot reasonably be manufactured
Supplied content is unlawful or otherwise unsuitable
Where we cancel a paid order, the appropriate amount will be refunded.
8. Prices
All prices are displayed in pounds sterling (£).
The price payable will be shown before you confirm your order.
Delivery charges, where applicable, will also be displayed before checkout is completed.
9. Payment
Payment is normally required in full when ordering.
Payment may be processed by an external payment provider.
10. Production and Dispatch
Personalised products are manufactured specifically for each customer.
Our normal dispatch target is:
3–5 working days
This is an estimated production period and is not a guaranteed delivery date unless specifically agreed by us.
During busy periods, production may take longer.
If you require an item by a specific date, please contact us before ordering.
11. Delivery
Customers are responsible for providing a complete and accurate delivery address.
Delivery times provided are estimates unless specifically guaranteed.
We cannot be responsible for delays resulting from inaccurate information provided by the customer.
12. Damaged Orders
If your product arrives damaged, please contact:
Please include:
Your name
Order number
Description of the problem
Photographs of the damaged item
Photographs of the packaging where relevant
Do not dispose of damaged packaging until the matter has been resolved where possible.
13. Faulty or Incorrect Products
Your statutory consumer rights are not affected by these Terms.
If an item is:
Faulty
Damaged
Not as described
Incorrectly personalised because of an error by Laser Sharp Gifts
please contact us.
Depending on the circumstances, an appropriate remedy may include replacement, repair or refund.
14. Customer-Supplied Errors
Where we correctly manufacture an item using the information submitted by the customer, we cannot normally provide a free replacement because the customer:
Misspelled a name
Supplied an incorrect date
Supplied incorrect wording
Uploaded the wrong photograph
Selected the wrong design option
Where possible, we may offer a reduced-price replacement at our discretion.
15. Intellectual Property
Unless otherwise stated, original Laser Sharp Gifts product photography, designs, logos, graphics and written website content may not be commercially copied or reproduced without permission.
Customer-supplied photographs remain the property of their respective rights holders.
16. Statutory Rights
Nothing contained within these Terms attempts to remove or restrict any statutory consumer rights that cannot lawfully be excluded.
17. Contact
For questions about an order or these Terms:
RETURNS & REFUND POLICY
We hope you are delighted with your Laser Sharp Gifts order.
Because many of our items are personalised specifically for the customer, different rules apply to personalised and non-personalised products.
1. Non-Personalised Products
For eligible non-personalised products purchased online, you normally have 14 days from receiving the goods to notify us that you wish to cancel.
You then normally have a further 14 days to return the goods.
Contact:
Returns should be sent to:
Laser Sharp Gifts
21 Lyndhurst Avenue
Blackpool
Lancashire
FY4 3AX
Please contact us before returning an item so that we can identify your order.
2. Condition of Returns
Returned products should be cared for while in your possession.
You may inspect an item in a similar manner to how you could inspect it in a physical shop.
Where the value of a product has been reduced because of unnecessary handling, we may be entitled to make an appropriate deduction from the refund.
3. Return Postage
For change-of-mind returns of eligible non-personalised products, the customer may be responsible for return postage where this has been made clear before purchase.
Where an item is faulty or we have made an error, we will deal with reasonable return arrangements as appropriate.
4. Refunds
Where cancellation rights apply, refunds will normally be processed within the legally applicable period after we receive the returned goods or appropriate evidence that they have been returned.
Where applicable, the cost of standard outbound delivery will be included.
If you selected a more expensive delivery service, we are not normally required to refund the additional amount above the standard delivery charge.
5. Personalised and Custom-Made Products
Products that are made to your specification or clearly personalised are generally excluded from the normal change-of-mind cancellation right.
This includes products personalised with:
Photographs
Names
Dates
Messages
Initials
Custom wording
Customer-specific artwork
Bespoke designs
We therefore cannot normally accept a return simply because you change your mind once a personalised product has been manufactured.
6. Faulty Personalised Products
The personalised-products exemption does not remove your statutory rights where an item is faulty, damaged, not as described or incorrectly manufactured.
If there is a problem, contact:
Please include photographs of the issue where possible.
7. Incorrect Customer Information
If the finished product accurately reflects the information supplied when ordering, an error in the customer's original personalisation is not normally considered a product fault.
Always check spelling, dates, photographs and wording carefully before completing checkout.
PERSONALISED PRODUCTS & CANCELLATION POLICY
The majority of Laser Sharp Gifts personalised items are individually created specifically for the person placing the order.
Before Production Begins
If you need to change or cancel an order, contact us immediately at:
If manufacture has not begun, we will make reasonable efforts to accommodate your request.
After Production Begins
Once engraving, printing, cutting or other personalised manufacture has started, the product is being permanently customised.
We may therefore be unable to cancel or alter your order.
Personalised or custom-made products are generally excluded from the normal statutory change-of-mind cancellation period.
Check Before Ordering
Please carefully check:
Names
Dates
Messages
Spelling
Photograph selected
Design selected
Quantity
Delivery details
before completing your purchase.
Production Errors
If Laser Sharp Gifts makes an error and the finished item does not match the personalisation supplied by you, please contact us.
We will provide an appropriate remedy in accordance with your statutory rights.
Customer Errors
Where we have reproduced the information exactly as submitted but the customer provided incorrect information, this is not normally considered a production fault.
We may be able to manufacture a replacement at a reduced price at our discretion.
Photograph Engraving
The appearance of a laser-engraved photograph will differ from a photographic print.
The engraving process recreates the photograph using variations in the engraved surface.
Results depend upon:
Photograph quality
Lighting
Resolution
Contrast
Focus
Material being engraved
We may make reasonable image adjustments to achieve the best possible engraving result.
COOKIE POLICY
This Cookie Policy explains how lasersharpgifts.co.uk uses cookies and similar technologies.
1. What Are Cookies?
Cookies are small files stored on your computer, tablet or mobile device when you visit a website.
Cookies may help a website:
Function correctly
Remember settings
Maintain a shopping basket
Keep checkout secure
Understand how visitors use the website
Measure marketing performance
2. Strictly Necessary Cookies
Certain cookies are required for the website to function.
These may be used for:
Shopping baskets
Checkout
Security
Customer login
Session management
Remembering cookie preferences
Where a cookie is genuinely necessary to provide a service requested by the visitor, consent may not be required.
3. Functional Cookies
Functional cookies may remember preferences or provide additional website features.
Where legally required, these cookies will only be used after consent has been provided.
4. Analytics Cookies
Analytics cookies may help us understand:
Number of website visitors
Pages viewed
How visitors reached our website
Website performance
How visitors navigate the site
Where consent is required, analytics cookies will not be activated until permission has been given.
5. Advertising and Marketing Cookies
We or our advertising providers may use cookies to measure advertising effectiveness or provide more relevant advertising.
Where legally required, these cookies will only be used after the visitor has consented.
6. Cookie Choices
When visiting our website, you may be given options to:
Accept
Reject
Manage preferences
for non-essential cookies.
Rejecting non-essential cookies should not prevent essential shopping and checkout functions from operating.
7. Changing Your Mind
Where available, you can change your cookie preferences through the cookie settings option on our website.
You can also control or delete cookies through your web browser.
Disabling strictly necessary cookies through your browser may affect the functionality of the website.
8. Third-Party Services
Some cookies may be associated with third-party providers used by our website, such as:
Ecommerce and website hosting providers
Payment providers
Analytics services
Advertising platforms
Social media services
Third-party providers may also have their own privacy and cookie policies.
9. Cookie Duration
Cookies may be:
Session cookies – normally deleted when you close your browser.
Persistent cookies – remain on your device for a defined period or until deleted.
The precise duration depends on the individual cookie and its purpose.
10. Contact Us
For questions about cookies or privacy:
Laser Sharp Gifts
21 Lyndhurst Avenue
Blackpool
Lancashire
FY4 3AX
Email: orders@lasersharpgifts.co.uk
Website: lasersharpgifts.co.uk